We understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites and any other services we provide (“our Services”).
Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices here, which apply to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.
When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our Website Terms of Use. Please read this entire policy carefully.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide to us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith which you provide to us or which the service provider takes or records before, during and/or after the provision of the services in accordance with the terms and conditions of the services and any other information that you choose to provide voluntarily, when you:
submit a booking enquiry through our websites;
make a booking/order through our websites and during the service itself;
complete contact or enquiry forms on, or otherwise provide information via, our websites;
subscribe to receive any newsletter we may offer from time to time;
complete any voluntary surveys we may ask you to participate in from time to time;
send feedback to us via our website;
respond to our marketing communications;
correspond with us by telephone, post or email or via the instant chat function on our websites (in which case we will keep a record of that correspondence); or
report a problem with any of our Services.
Information that we may collect automatically each time you visit any of our websites
basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account; technical information, including the type of device) you use, network information, your operating system, the type of browser you use, etc;
statistical usage data about our users’ browsing actions, patterns, interactions and navigation through our websites. Please note that this data does not identify any individual;
Here is what type of information you can access:
Up-to-date information regarding recent orders; personal information (including name, email, phone, address, communications and personalised advertising preferences); payment settings (including credit card information); marketing communication settings; booking and enquiry history.
How we may use your information
We use the information that you give us:
to manage your booking or respond to booking enquiry and to arrange the performance of services by your service provider;
to occasionally provide you with co-branded and joint offerings in the form of products or services.
to carry out our obligations arising from any contracts entered into between you and us;
to provide you with the information, products and services that you request from us;
to communicate with you about any comments, complaints, queries or feedback you might have about us or the Services;
to give you the ability to interact with any service features on our website when you choose to do so
to notify you about any changes to our Terms or our Services, to communicate any information about your booking with you to ensure that content on our websites is presented in the most effective manner for you and your computer and/or device;
to provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if:
(i) you have consented to this; or
(ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or
(iii) after opting out (and/or unsubscribing) you continue to use our services; or
(iV) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us using our contact form or the contact details in paragraph Contact below. Specifically, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you require, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided to you; and (iv) your payment details.
We use the information about you that we collect automatically:
to administer our websites for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our websites and services, to ensure that content is presented in the most effective manner for you and for your computer and device;
to monitor and improve the security, quality and efficiency of our products and services;
to allow you to participate in interactive features on the websites and when you choose to do so;
as part of our efforts to keep our websites safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients.
We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.
Cookies
Our websites use cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our websites and also allows us to improve our Services.
The reasons that we use specific cookies depends on what they can do. We use:
Essential Website Cookies
The cookies listed below can’t be switched off in our system because {BRAND_NAME} can’t function without them. They are usually only set in response to actions made by you such as a request for services, setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies but please remember that some parts of the site might not work without them.
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| Google Tag Manager This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. | _dc_gtm_UA |
| WordPress This cookie is set by WordPress for performance optimization. |
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Performance Cookies
All information these cookies collect is aggregated and is therefore anonymous. They allow us to measure and improve the performance of our website by tracking traffic sources and counting the number of user visits. They also show us which pages are used the most and which the least, and give us an insight into how visitors use and interact with our website. We won’t know if you are visiting our website, nor be able to detect and fix any problems you may experience while browsing it, if these cookies are disabled.
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| Google Analytics Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. |
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Functional Cookies
These cookies allow the provision of enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly